c.Support Community

Here at GWI Software, we are always looking for new ways to gather information from the help desk community. What better way then to start a blog?

The intent is to be able to throw out thoughts, ideas, concepts, etc. on the c.Support application and get feedback from those who work in the service desk industry. Or perhaps you have an idea on a feature you'd like to share - lets hear it.

This blog is open to all for reading, but for posting a comment, you will need to join the community. The process is simple - click on Join in the upper right hand corner and fill out the form.

We look forward to lots of activity on this blog - the overall goal is to make c.Support a better product based on your input. We will be adding new content and features to this community, so be sure to check back often.

• Re: Images in emails

  Hi sbarrow, I believe this has been discussed and "may" even be in development plans, but I'll pass it along just to make sure it's on their radar. Thanks, Eric

  Posted to Feature Request (Forum) by Eric Anderson on 01-05-2009

• Re: Maximizing windows and the information within

  Hi Stan and sbarrow, Happy New Years to you as well. I'll definitely pass this along to development. Thanks, Eric

  Posted to Feature Request (Forum) by Eric Anderson on 01-05-2009

• Images in emails

  Are there any plans to allow images inline in emails? This would make giving instructions to users a lot easier and cleaner than having to attach a document every time.

  Posted to Feature Request (Forum) by sbarrow on 01-04-2009

• Re: Maximizing windows and the information within

  Speaking of maximising windows, how about allowing some control over the size of the correspondence window when writing new emails. If the email get to long then scrolling is necessary (obviously this will occur at some stage - but at this stage we only get about 50% of the available screen to use)

  Posted to Feature Request (Forum) by sbarrow on 01-04-2009

• Maximizing windows and the information within

  Happy New Year! Well here I created the last post of 2008 so why not be the first for 2009! LOL I was updating the HOME modules on the support rep side and had several and so was having to scroll back down everytime I added or updated a module. Since I could maximize the window I did thinking I could see the whole listing of modules. The window expanded...

  Posted to Feature Request (Forum) by sapperso on 01-02-2009