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iSupport Software Releases iSupport® 9.5 Help Desk Software iSupport Software today announced the release of iSupport Version 9.5, a robust, adaptable help desk software solution essential in delivering superior service and support. Enhancements Focus...
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GWI Software announces the release of iSupport® 9, an integrated, ITIL v3-compliant help desk/service desk solution essential in enabling organizations to deliver superior service and support. Exciting New Functionality and ITIL v3 Support Building...
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On its 17 th anniversary, GWI Software announces the release of c.Support Version 8.0, a web-based help desk software solution powerful and flexible enough to accommodate service desks of varying size and process requirements. A Fundamentally New Help...
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We recently sat down with some of our top Implementation Specialists to talk about some of the missteps they've seen companies make in their help desks or while implementing a new help desk application. This whitepaper covers a dozen of the top blunders...
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It’s no secret GWI Software has been aided in its success because of the direct input from customers on new features they wish to have developed into our products. As we look to the evolution of c.Support’s feature set in 2008, we’d like to take this...
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GWI Software has been evaluating industry analysts such as Gartner, Forrester, etc. While each promotes itself to be a source of in-depth research and direct connection to prospects looking for solutions, it's hard to shake the feeling that we would...
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ITIL doesn’t tend to be a one size fits all solution. For some organizations it adds an undesirable level of complexity, while for others it’s a welcome step-by-step guide to the best IT practices ever written down. In talking to our clients we find that...
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We have been discussing the possibility of integrating c.Support with a third party remote control application. There are many products out there to choose from with price ranges that are all over the board. It would be helpful for us to hear from our...
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In addition to feedback on the product, we would also like to hear what you think of the new community site. Is it easy to use? Is it useful? Informative? As with most sites, features can be adjusted to fit changing needs. You will see things changing...
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We occasionally get requests for custom reports, and most of the time we are able to just add them in the shipping product. However, we know that customers also have the skilled staff to write the reports themselves, and not have to wait for the next...
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The technology is out there - is it practical in the call center to be able to use your hand held device for working tickets? If so, in what capacity? If you were able to get a list of your assigned ticket some basic information about them (caller, location...