-
GWI Software is pleased to announce that the upgrade to c.Support 7.5 is now available for download to existing customers. The download can be accessed via GWI's Support website at http://eud.gwi.com/ContentPages/Login.aspx . Please refer to the upgrade...
-
GWI Software is pleased to announce the release of c.Support Version 7.5! New features released in c.Support 7.5 include a comprehensive purchasing functionality allowing users to request and track products and services, and associate those requests with...
-
We recently sat down with some of our top Implementation Specialists to talk about some of the missteps they've seen companies make in their help desks or while implementing a new help desk application. This whitepaper covers a dozen of the top blunders...
-
GWI is pleased to announce the release of c.Support v7.0, with two editions to better address the needs of support centers of differing sizes and needs. The two editions leverage a single code stream but allow different feature set combinations! c.Support...
-
GWI is pleased to announce the arrival of c.Support v6.5! Continuing the evolution of an already robust feature set with no increase in price, c.Support v6.5 adds significant enhancements to c.Support’s Asset Management capabilities as well as other new...
-
It’s no secret GWI Software has been aided in its success because of the direct input from customers on new features they wish to have developed into our products. As we look to the evolution of c.Support’s feature set in 2008, we’d like to take this...
-
GWI Software has been evaluating industry analysts such as Gartner, Forrester, etc. While each promotes itself to be a source of in-depth research and direct connection to prospects looking for solutions, it's hard to shake the feeling that we would...
-
ITIL doesn’t tend to be a one size fits all solution. For some organizations it adds an undesirable level of complexity, while for others it’s a welcome step-by-step guide to the best IT practices ever written down. In talking to our clients we find that...
-
We have been discussing the possibility of integrating c.Support with a third party remote control application. There are many products out there to choose from with price ranges that are all over the board. It would be helpful for us to hear from our...
-
In addition to feedback on the product, we would also like to hear what you think of the new community site. Is it easy to use? Is it useful? Informative? As with most sites, features can be adjusted to fit changing needs. You will see things changing...
-
We occasionally get requests for custom reports, and most of the time we are able to just add them in the shipping product. However, we know that customers also have the skilled staff to write the reports themselves, and not have to wait for the next...
-
The technology is out there - is it practical in the call center to be able to use your hand held device for working tickets? If so, in what capacity? If you were able to get a list of your assigned ticket some basic information about them (caller, location...