We have Blackberry's at our company and are extremely interested in this sort of thing. We have about 30 people using the Blackberry's and it would be nice to have a app that would integrate well with C.Support.

If C.Support had a pilot or test group I DEFINITELY would like to be part of it. We are a Lotus Notes shop.

We have played with the idea of getting something like Blackberry's or Treo's for just this reason. I could see our group using a handheld feature quite a bit. Our shop has help desk staff that double out in the clinics as desktop support staff. Info on the fly would be great.

We are also a Lotus Notes shop with many Blackberry devices.  We would like to be able to create and edit tickets in C.support on the devices.  I would love to be a test pilot on that.

As one who fills both Help Desk and Field Support roles, being able to communicate with our personnel while offsite is crucial.  Voice communication via cell phones is great, but in some locations, the signal is not strong enough to maintain a connection.  But cellular transmission of data (vmail and msg alerts) often get through because they only need a momentary connection to "burst" through.

And there is not always a PC/laptop available to check workorders.

So, handheld devices can have a significant impact on how we meet the needs of our customers.  Even to get the customer name, location, phone number and brief description of their "issue" would boost our abilitiy to deliver excellent customer service.

Even if workorder closure doesn't take place until later, we're still that much further ahead.

Blackberries have become a necessity with our traveling\off-site c.Support users. Such and app would be extremely useful to update and close tickets.

We use c.Support in support a website where our support is mostly handled via phone calls, emails, and customer chats.  A hand-held device wouldn't fit in in for most of our support reps, except potentially for a support rep to handle tickets remotely.  I could see where it would be helpful for someone the lead position could keep watch on our ticket queue and address some issues while away from the desk.

As a c.Support partner we are regularly asked about support for mobile devices.  For our Blackberry customers we have created a browser based view and form to allow support reps to view their tickets via c.Support for Domino.  This is sufficient for some but we would like to see a two-way interactive sync occur.

Just had a request from a client who has asked for the ability to use the Blackberry for his staff who provide customer complaint surgeries in a range of different locations and need to look at previous incidents and update existing ones

A c.Support app for Windows Mobile devices would be a great help to myself and my staff.  

We are using Windows Mobile Devices. We are also a Windows shop not Notes. Having the mobile device capability would be very advantagious.

We use a mix of blackberry and win mobile.  We are also a exchange shop.  This would help our turn around time on new tickets and help the desktop team keep there tickets more up to date without having to use the user's PC to do so.

I would like to see the ability to make new.  Along with updating and reviewing current tickets.

We are a Lotus Notes shop and the majority of the Support teams have Blackberries.  I would LOVE to be able to route incidents, open, close from our Blackberries.

For hardware I think Blackberry and Windows Mobile are the most important platforms I would imagine as that makes up the lion share of the smartphone market.  

The ability to the basics in the field via a smartphone/blackbery would immediately add value to cSupport.  Whether it was a custom formatteded virtual web /mobilerep or an app wouldn't matter as long as it worked easy.

As for advanced features I guess you;ll get feedback on that.  Only options my group would need is updating and reassigning.

We use Exchange server and therfore prefer Windows Mobile for the handhelds, although there are several people in our department who have iPhones.

If .cSupport worked in browsers other than IE (ie. Firefox and Safari) then the iPhone would work fine without any sort of client.  Windows Mobile on the otherhand has a pretty bad web browser, so it would be better to have a dedicated app for this.  If at the very least you could see your assigned tickets along with status about the ticket.  And then give you the ability to close/route tickets.

We also are a Microsoft shop we use exchange and Windows based PDAs and smart phones are our preference.  My staff is extremely interested in being able to update work orders from their hand held devcies.  IThe lack of this feature was the one point of contention in selecting cSupport over another vendors product.