Good idea.

I like it.  So far it seems very easy to navigate, setup, etc...  I look forward to using this site.

Not, bad...not bad at all. Nice set up features.

I like the idea.  I especially like the potential for report sharing.  

Long over due!  Very nice presentation and intuitive.

Finally nice to have a community website.

Feature Request:

We are getting ready to use c.Support as our single inventory system.  The folks using our current system said they would like a programming check to ensure they do not accidentally enter a duplicate.  The check that they are using now is if the serial number and device type are the same, it is not allowed to insert.

FWIW, we've been a longtime user of the Notes product (~10 years), and we're starting to deploy the Windows version instead, as part of a move from Notes to Sharepoint/Exchange.  We've been happy with the product, but probably haven't really leveraged the capabilities that well.

I'd like to suggest that you add a tag for enhancement requests.  It would not only allow us to suggest ideas, it would also allow other customers to indicate their interest in a particular request.

I just asked Support whether it was possible to have a 'view incident' in a custom EUD that would use the same incident template criteria to limit the tickets displayed in the 'view' window. (Answer is 'No', but they were happy to request an enhancement.)  Currently, the EUD displays ALL tickets, not just those that might have been created via that incident template.

Since we're using the system for diverse groups in our organization (IT, Facilities, and Purchasing requests so far), it would help if customers could get their tickets filtered in the same manner they're created.

It would also help if some of the custom fields could be included in the ticket list in the view window, to help the user locate a particular ticket, to check status or update.  For example, we include a custom field "PO number" for Purchasing tickets, and it would be nice to include that field in the view.

Our company is getting ready to pick a Helpdesk product and one of the ones we are evaluating is cSupport.  Would appreciate hearing any pros or cons on this product.  Thanks!

I work at GWI and have for over 11 years, so anything I say may be a bit biased. But I feel that for an 'out of the box' solution, it's very flexible and easy to use in any size IT shop. One thing to keep in mind, however, is that what one person sees as a pro or con may be totally different for someone else. Its all a matter of perspective.

I hope that our customers will feel comfortable in posting their thoughts, as it also gives us a good feel for what everyone is thinking.

Has anyone created a custom view to view tickets that are pending deletion?  We have disabled the agent that gets rid of tickets marked for deletion so there should be some out there, but I can't seem to see them.   The select statement I am using is

SELECT ( ( Form = "1. Trouble Ticket" | Form="WebTicket") & DeleteMe = "1" );@DeleteDocument

Any ideas?