ITIL doesn’t tend to be a one size fits all solution. For some organizations it adds an undesirable level of complexity, while for others it’s a welcome step-by-step guide to the best IT practices ever written down. In talking to our clients we find that many are simply adopting one or two books, while others are implementing all and then some.
Three questions:
How important is ITIL to the overall strategic direction of your business?
If not all, what portions are the best fit for your organization (e.g. problem, configuration or change)?
What is your timeframe for implementing an ITIL process?