GWI is pleased to announce the release of c.Support v7.0, with two editions to better address the needs of support centers of differing sizes and needs. The two editions leverage a single code stream but allow different feature set combinations!
c.Support 7.0 Service Desk Edition: New functionality surrounding Problem and Change Management will make this edition appealing to companies with IT service management directives requiring adherence along standards such as ITIL, MOF, Sarbanes/Oxley, etc.
c.Support 7.0 Incident Management Edition: This edition's features include powerful incident, knowledge, asset, and SLA management, as well as customer self-service, custom reporting, advanced routing, and much more.
Both editions of c.Support 7.0 are commercially available now. As a thank you to GWI Software’s thousands of customers worldwide, customers under an active maintenance agreement will be "grandfathered" into the c.Support 7.0 Service Desk Edition at no extra charge. For new customers, special introductory pricing will be available until May 30, 2008. For further information, please call GWI Software at 1-888-494-7638 or e-mail sales@gwi.com.
GWI Software recently announced a series of webinars designed to assist customers in their implementation of c.Support 7.0. If you would like a 30-minute overview of the Service Desk Edition's features or a 60-minute "Configuration Overview" webinar, please visit www.gwi.com/content/events.aspx for dates/times and more information.