GWI Software is pleased to announce that the upgrade to c.Support 7.5 is now available for download to existing customers.  The download can be accessed via GWI's Support website at http://eud.gwi.com/ContentPages/Login.aspx.  Please refer to the upgrade instructions included in the download file package before beginning the upgrade process.  For further technical assistance during the upgrade process, please contact the GWI Support Team at support@gwi.com or 1-360-397-1099.

GWI also recently held a series of webinars to demonstrate the new features and functionality in c.Support 7.5.  If you were unable to attend that event, an archive can be found at https://www1.gotomeeting.com/register/921060394.

GWI Software is pleased to announce the release of c.Support Version 7.5!

New features released in c.Support 7.5 include a comprehensive purchasing functionality allowing users to request and track products and services, and associate those requests with Incident, Problem, Change, and Asset records. The inclusion of our Application Program Interface (API) enables mobile client users with a Blackberry®, iPhone®, or other handheld device to create, edit, view, or search Incident and other records. Significant interface enhancements continue to streamline the way support technicians and end users interact with the software, optimizing the user experience and creating efficiency.

c.Support 7.5 comes in Incident Management and Service Desk editions. Please speak with your Account Manager to determine which new features are available in each edition.  Both editions are available for demonstration now and an upgrade will be available to existing customers within 60 days. For further information please call GWI Software at 1-888-494-7638 or e-mail sales@gwi.com.

GWI Software is also pleased to announce a series of webinars designed to show customers the new features and functionality released in c.Support 7.5.  If you would like a 30-minute overview of the new features in c.Support 7.5, or a 60-minute overview of the entire product, please visit www.gwi.com/company/events for dates/times and more information.

We recently sat down with some of our top Implementation Specialists to talk about some of the missteps they've seen companies make in their help desks or while implementing a new help desk application.  This whitepaper covers a dozen of the top blunders and gives suggestions on how to avoid making them in your company. 

To download the whitepaper simply click on the "attachment" text link at the very bottom of this post.  Enjoy!

The GWI Software Team

GWI is pleased to announce the release of c.Support v7.0, with two editions to better address the needs of support centers of differing sizes and needs. The two editions leverage a single code stream but allow different feature set combinations!

c.Support 7.0 Service Desk Edition: New functionality surrounding Problem and Change Management will make this edition appealing to companies with IT service management directives requiring adherence along standards such as ITIL, MOF, Sarbanes/Oxley, etc.

c.Support 7.0 Incident Management Edition: This edition's features include powerful incident, knowledge, asset, and SLA management, as well as customer self-service, custom reporting, advanced routing, and much more.

Both editions of c.Support 7.0 are commercially available now. As a thank you to GWI Software’s thousands of customers worldwide, customers under an active maintenance agreement will be "grandfathered" into the c.Support 7.0 Service Desk Edition at no extra charge.   For new customers, special introductory pricing will be available until May 30, 2008.  For further information, please call GWI Software at 1-888-494-7638 or e-mail sales@gwi.com.

GWI Software recently announced a series of webinars designed to assist customers in their implementation of c.Support 7.0.  If you would like a 30-minute overview of the Service Desk Edition's features or a 60-minute "Configuration Overview" webinar, please visit www.gwi.com/content/events.aspx for dates/times and more information.

GWI is pleased to announce the arrival of c.Support v6.5!

Continuing the evolution of an already robust feature set with no increase in price, c.Support v6.5 adds significant enhancements to c.Support’s Asset Management capabilities as well as other new features like knowledge feedback and rankings, multiple Active Directory synchronization, a complete c.Support Desktop redesign, and much more.