c.Support Community

Right now, the only way to get to incidents is to go through one name at a time to view their tickets.  I'd like to give them the ability to view closed tickets, but it goes in with their open ones and is too difficult to comprehend.  There should be different views like there is on rep  desktop. 

Hi Jennifer,

I checked with the team on this and apparently with some EUD rework they are doing this will be addressed in the next release, tentatively due out towards the end of the year. 

Thanks,
Eric

 Thank you for the feedback, I have had this request from our customers since we installed it 2 years ago.  Look forward to seeing it. Thank You!