c.Support Community

I know it really does not fit into a service Desk, however, it would be nice to have a feature where we can list IT equipment and allow users to create reservations. 

Hi Jason,

I'll pass this idea along to Development and we'll see what they can do. 

Thanks,
Eric

Our organization has a fair amount of equipment designated as "pool" or "loaner" equipment.  We're currently using plain old pen and paper to keep track of requests and reservations.  I know we would certainly benefit from having this sort of functionality built into c.Support, especially since we're ticketing the actual check-in and check-out of the equipment.

 I think this is a good idea - we have the same type of pen and paper system for lap-tops, projectors, etc.

 We also have some equipment that staff can reserve for use such as laptop/projector set.  Currently I designed a request template to request the reservation.  However, we track the reservations on a Calendar which staff have to look at in Outlook to see if equipment is available or not. 

Perhaps something where equipment could be requested and the system could tell requestor if available or not or even somhow I could directly link from the EUD request to see the calendar for equipment.

Thank you. Stan