in

c.Support Community

Comprehensive IT help desk software
Latest post 09-02-2008 5:52 AM by Jamsan. 1 replies.
Page 1 of 1 (2 items)
Sort Posts: Previous Next
  • 08-24-2008 7:05 PM

    Active Directory Integration in c-support 7.0 with windows

     Hi

    Does any one have step by step procedure to integrate active directory using c-support7.0 for windows.i have already installed C-support 7.0 on windows 2003 server but i have no idea how to integrate.

    Any quick posts or replies are much appreciated!!

    Thanks,

    Praneeth

     

  • 09-02-2008 5:52 AM In reply to

    • Jamsan
    • Top 75 Contributor
    • Joined on 05-29-2008
    • Posts 2

    Re: Active Directory Integration in c-support 7.0 with windows

     I believe this is in the admin user guide, but here is a quick run through of how we have it:

    In Directory Integration under Customer Management on the Active Directory Tab:

    AD Source Name = LDAP://DCNAME/dc=domain,dc=com

    Search Root = LDAP://DCNAME/dc=domain,dc=com

    For search root, if you have a separate OU other than users, you'll need to include it in the search root path.

    For Active, click yes.
    For Enable EUD access, click yes if you want EUD access available to users that are synched.
    For AD Synchronization Interval, choose how often you want it to sync. If you have a lot of new users daily, you may want to choose every so often. We have it at 6 hours.

    At the bottom, enter the username/password that has access to the AD database. You can try blank, and if that doesn't work, enter something that has the proper credentials.

    I believe that's it for the configuration. If you are using Windows authentication, ensure your EUD is setup for it. I may have missed a step or 2, so hopefully someone from GWI will chime in if I did.

Page 1 of 1 (2 items)
Powered by Community Server (Non-Commercial Edition), by Telligent Systems