Hi Hill5Air,
Altering the SQL databases is highly discouraged.
If not done with extreme caution it could cause your installation of c.Support to fail in an unrecoverable way. As a general rule we discourage anyone from altering the SQL database directly unless otherwise specifically told by GWI Support, and even then usually only under their direct supervision.
Contact your Account Manager, Karen Haugstad (khaugstad@gwi.com), or GWI Support (support@gwi.com) if you'd like to discuss specifically what you are wanting to do and how it might be accomplished. We want you to get the most out of your implementation!
Best,
Eric