c.Support Community

* I'd like to be able to set a follow-up date on a ticket, such that it would notify me (the technician) to follow-up on it.  For instance, I might mark a ticket Suspended and give it a follow-up date of September 1.  Then I'd like the system to send me a notification on September 1 reminding me to follow up on that ticket.

Follow-up functionality can be enabled on tickets by setting the "Include Followup Date Field" option on the "Configuration > Incident Management > Basics > Ticket Fields" tab in configuration.

Details can be found in the "Setting Incident Management Configuration Options" section of the Administrators Guide.