c.Support Community

I've recently taken over support for a cSupport 5.6.2 install. We're looking to upgrade it to 7.x, but we'd like to try it in a "test" install first.

Is it possible to take a backup of cSupport databases from the production server and restore them onto the test machine? Or, is there another recommended way to do this?

I'm mostly worried about the test instance becoming a "branched" copy of the tickets and starting to send notifications, aging tickets, etc.

Thanks

Hi CoreyBetka,

It's fantastic that you are putting such foresight into the upgrade.  Creating a test environment is something that our Support Team would be happy to assist you with.  You might also want to communicate with your Account Manager, Paul Zallar, as well.  Paul can be reached at pzallar@gwi.com, and Support at support@gwi.com.

Best,
Eric