c.Support Community

I would like an option for Incidents which are in approval to automatically get set to a suspended state.  Right now I am exceeding SLAs because people are taking too long to approve an incident.

The default initial incident status can be set on each defined approval cycle by setting the "Default Approval Incident Statuses - Initial Status" option on the "Configuration > Incident Management > Approval Cycles > Basics" tab in configuration.

Details can be found in the "Creating Approval Cycles - The Setup Process" section of the Administrators Guide.

 Thanks, I totally overlooked that.

-Jason