c.Support Community

 I am currently running c.Support 7.0 had a quick question.  How can I setup my views so that I do not have to manually refresh to find out if there is anything new?

 Hello,

It isn't currently possible to set up auto refreshes of views displayed on the Views tab of the Support Rep Desktop.  Home tab components can auto refresh at a defined interval though and there is an incident viewer component that can be displayed on the home tab.  The incident viewer component offers a few view options and it can be selected one or many times.  For example, I could select it once to display a list of My Open Incidents and a second time to display Open Incidents for My Group.  Each instance will auto refresh on your defined refresh rate.  Hope this helps.

 I can sympathize with the original users posting, I find the lack of refesh to be a pain.

It would seem that more triggers for a refresh could easily be added. Like every time I save or close a ticket, that could trigger a refresh. I understand that timed refreshes could cause issues, but triggered refreshes seem like a natural fit. Thoughts?

-Mike