c.Support Community

I recently upgraded to version 7.5.  I learned that I had to make a couple of my support staff full administrators of GWI, just so they could put or remove someone from be available for routing and keep track of licesend sessions page.

it would be nice if this was also in these two components could be managed in the permissions tab for the users profile.

Hi rnino,

This sounds like a great feature request.  I'll gladly pass it along to the Development Team for future consideration.

Thanks,
Eric

 I agree with this request.  It would be helpful to delegate some essential c.Support administrative responsibilities without giving full control.

 Let me add my support to this request also.

Stan

The ability to delegate would be great.  I have also asked for headlines to be a little more available.