Is there a way to customize the Incident viewer panes that I can add to my home panel? The most glaring deficiency here can be illustrated as follows. I have a component called "Open Tickets" that is an incident viewer with a view of "My Assigned Open Incidents" This is handy, but there is not way to customize how the data is formatted. Currently I get Date, Customer, Assignee, Priority, Number for visible fields. If I have 3 tickets for one person, I have to either memorize the ticket numbers, or click on each one to find the one I want.
Additionally, it would be really nice if there were more than 5 options for views. Why can't this come from Favorite Views or somewhere else? We have a Queue defined as a support rep, with all newly created tickets being assigned there. It would be nice if I could have an incident viewer that showed tickets assigned to Queue with a status of Awaiting Assignment(one of our defined status elements)
Lastly, I wish there was a way for non-Administrators to add a headline item. Granted, there would need to be restrictions on who could and couldn't do this, but generally our server admin, network admin, virus guy, and app developers all have reason to post notifications to other techs, but none of these people are necessarily admins within c.Support.