c.Support Community

We are unable to use the autoticket option in cSupport due to the fact that there is no option to save the emails on the server. Once the email has been drawn into cSupport for review it is deleted from the email server. This presents a problem as our customers use this same email to reply to tickets already logged as well as other communication for our department.

Also, when creating a ticket manually there is no way to determine if the origin of the ticket: telephone, email, walk-in, etc... This was a feature we had in FrontRange HEAT and was very useful.

Thanks! 

Hi smitchum,

I spoke with our head of Support and he informed me there are a variety of ways to address these concerns, but they vary depending on your business need so he'll have one of our Support Team members call you to discuss the best resolution for your environment. 

As for tracking the source of a ticket, that is a function the software supports as well.  The Support member will address that in the call also.

Best,
Eric