This is a minor suggestion raised by one of our service reps, but I think others might find it helpful as well. In c.Support 6.5.1, after clicking on the ‘Incident Templates’ button in your incident view, the default sort order for the incident templates is by ‘Type’ rather than ‘Name’. Most everything else we deal with is in alphabetical order, so this is somewhat of a departure from the norm. Perhaps you can create an option somewhere in 'Preferences' or 'Configuration' that allows us to choose (either individually or globally) what the default sort order is for incident templates. Of course, we prefer for it to be by ‘Name’.