AD agent filters for auto-assignment of groups

donleyj — Wed, 13 Jan 2010 20:14:54 GMT

We would like to utiilze the auto assignment of AD groups to customers, however the AD agent integration in iSupport appears to make it an all or nothing proposition. We utilize AD for many purposes and products in our enterprise, and only a limited number of AD group memberships would be applicable to iSupport.

It would be ideal if we could optionally add filtering to the AD agent.

Allow a checkbox for whether or not to use group filtering.
Provide an interface to specify a list of AD groups that will be imported.
For each AD group identified, a corresponding mapping to a specific iSupport group would be required (iSupport groups would need to be setup first...no auto creation of groups).

In addition, there should be some integration so that permissions based on groups should have a connection between "Customer" groups and "Rep" groups. That way reps could be engaged with incidents for customers that are in shared groups.

Feature Request

AD agent filters for auto-assignment of groups