Here is the link to the archive of our recent "Approvals Management" webinar. The file is hosted through Citrix's GoToMeeting service and may require you to quickly fill out a few information fields. The event ran about 40 minutes long with the Q&A session included at the end.
https://www1.gotomeeting.com/register/863521738
For c.Support users who found this topic of interest, GWI Software also offers a training course that would deliver a deeper understanding of using approval management within "Service Level Agreements and Notifications." Information on that training can be found by visiting the training section of our corporate website, by contacting your GWI Account Manager, or by emailing Sales@gwi.com.
We hope you enjoy,
The GWI Software Team