iSupport Community

We revamped our Incident categories, however I'm unable to delete legacy Top Level categories.

Time: 12/15/2009 3:49:47 PM
Type: Error
Source: cSupport Desktop
Event ID: 0
Message:
System.ArgumentOutOfRangeException Occurred.
*********************************************
Message: An identifier cannot be less than or equal to zero.
Parameter name: identifier
Actual value was 0.
ActualValue: 0
ParamName: identifier
Data:
TargetSite: Void ValidateIdentifier(Int32)
HelpLink: NULL
Source: Gwi.cSupport

StackTrace Information
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   at Gwi.cSupport.Services.ServiceBase.ValidateIdentifier(Int32 identifier)
   at Gwi.cSupport.Services.CategoryService.Get(Int32 identifier, CategoryLoadSpan loadSpan)
   at Gwi.cSupport.Services.CategoryService.Delete(Category category)
   at Gwi.Desktop.UserControls.Configuration.IncidentManagement.CategoriesTreeView.uxLinkButton_Delete_Click(Object sender, EventArgs e)
   at System.EventHandler.Invoke(Object sender, EventArgs e)
   at System.Web.UI.WebControls.LinkButton.OnClick(EventArgs e)
   at System.Web.UI.WebControls.LinkButton.RaisePostBackEvent(String eventArgument)
   at System.Web.UI.WebControls.LinkButton.System.Web.UI.IPostBackEventHandler.RaisePostBackEvent(String eventArgument)
   at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument)
   at System.Web.UI.Page.RaisePostBackEvent(NameValueCollection postData)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

Additional Information
*********************************************
TimeStamp: 12/15/2009 3:49:47 PM
OS Platform: Win32NT
OS Version: 5.2.3790.131072
CLR Version: 2.0.50727.3082
MachineName: BGWI1
WindowsIdentity: USAFOC\svcgwiweb
Support Rep Identifier: 23
Requested URL: http://servicedesk/Rep/Desktop/TabbedPages/Configuration/IncidentManagement/Categories.aspx?menuid=changeCategories&categoryID=228

Hi robertjuric,

Will you please contact Support about this issue?  Support@gwi.com or 360-397-1099.  They can help you with it.

Thanks,
Eric

 You can get around this issue in the release you have installed by clicking and dragging the top level categories you are trying to delete over to another top level category.  When you do this it will move the top level categories you trying to get rid of so that they will be second levels under the one you drop them under.  You will then be able to delete them.  This issue has been corrected in the new version.