c.Support Community

 We use a lot of custom fields here to collect information from customers, a lot of custom fields.  The problem that we have run into is that we also love check lists for the tasks that have to be done to completed a request.  What we have ended up doing is this

I could add more custom fields but then the customer would see them as they are filling out the incident, etc and that would just confuse most of them. Maybe a tab could be added at the problem resolution for the specific custom fields.

 We are looking into the idea of allowing custom fields to be flagged for use on the EUD seperate from the category being flagged for the EUD. That way, the category, the custom field associated to the category or both can be displayed. Would this type of functionality give you what you are talking about?

Lisa

 Lisa, I like what you said.  That functionality would be great.

 That would hide the completed "tasks" from the EUD.  That's not really what I am looking to do.  This is what would be perfect:

 What does everyone else do with their multi-step tasks?  I could create a hierarchy but that seems a little redundant since one person completes all the tasks.  Really the check list functionality created by custom fields as I pictured above seems best to me.