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How do i get link for the original Incidents when someone reply to my email ?

Greetings, I use to get a link for my saved incident when someone reply back on my original email. It use to be right at bottom of the reply email. If you click on it, it will open your closed incident and then you reopen it and reply to the customer. I DON'T get that link any more. Now i have to...

Posted to Community Chat (Forum) by HarryD on 06-05-2008
Custon Fields in Hierarchy Templates

We have Adminitrative officers(customers), who submit tickets as they are getting ready to hire New Employees. We have set up custom fields under categories and applied to Hierarchy templates. The problem that we have is that the information in the Custom field does not populate in the Child tickets...

Posted to Community Chat (Forum) by anewman on 05-23-2008
Notes 8 Compatibility issue with GWI

Hey all, looking for a little help. We are a notes based company and I am testing Notes 8 and every thing works great except for our GWI call tracking software. Any time I try to save a ticket or change anything in a tab, I get the following error A JavaScript Error was encountered. Error: ReferenceError...

Posted to Community Chat (Forum) by sklug on 01-24-2008

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