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  • Including basic examples with the software

    In your documentation there is reference to examples, such as the new hire work flow and others. I would suggest that these and other samples should be setup and available for either with the software or for download. Perhaps even several sample EUDs rather such as HR, Payroll, Technology, etc. . . Some...
    Posted to Feature Request (Forum) by sapperso on 10-23-2008
  • Custom Fields in Hierarchy Templates

    I saw this is an earlier post but I am going to repeat it as we would love this feature as well. When users create tickets that invoke Hierarchy templates, the custom information does not filter down to the "Child" tickets. This feature would be really helpful as we have numerous tickets that...
    Posted to Feature Request (Forum) by anewman on 05-23-2008
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