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Wishful thinking is bliss :) I thought I'd throw it out here: We'd love to see an automated email notification to a manager for any of the following scenarios: - if any single Ticket has had xx number of Hours/Mins Worked yet the ticket remains open/suspended - if any single Company has exceeded...
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In our installation, when closing a ticket, a pop-up comes up asking us for further notes and appropriate time entries. This is because reps would forget to enter time worked before closing a ticket. In the pop-up window, it would be nice to see the total time already entered for the ticket by All or...
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