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Re: Introducing the concept of an asset "Configuration" and "System" to c.Support Asset Management

Hi wthurley, Thanks for passing this feature request along. Configuration Management Database (CMDB) functionality and enhanced Asset Management functionality were directions that our Development team have already laid out for the next release of our software (v8.0) which is tentatively scheduled to...

Posted to Feature Request (Forum) by Eric Anderson on 09-30-2008
Re: Spell Check on Exit

Hi MGreve, Sounds like a very good feature request. I'll pass it along. Thanks, Eric

Posted to Feature Request (Forum) by Eric Anderson on 09-26-2008
Spell Check on Exit

I'm so spoiled by auto "spell check on exit" in other applications, when can we have this feature ???

Posted to Feature Request (Forum) by MGreve on 09-26-2008
Re: Audit Log for Configuration Changes

Hi Todd, Thanks for the great suggestion. Sorry to hear about your 6 Admins. This is actually a feature request that has been voiced before, and it is definitely slated for inclusion on a future release. Best, Eric

Posted to Feature Request (Forum) by Eric Anderson on 09-26-2008
Re: Migration from Crystal Reports?

Hi Jason, The complete conversion of all existing Crystal reports into SQL reports is currently slated for a release in 2009. Best, Eric

Posted to Feature Request (Forum) by Eric Anderson on 09-10-2008
Re: Approval process - Let representatives route incidents for approvals to the customer managers as required

Hi WRP, Sounds like a good feature request to me. I'll pass it over to Development. Best, Eric

Posted to Feature Request (Forum) by Eric Anderson on 08-22-2008
Approval process - Let representatives route incidents for approvals to the customer managers as required

Let representatives route incidents for approvals from the customer database to a customers manager without having to use an approval template.

Posted to Feature Request (Forum) by wrp on 08-22-2008
Re: Eclipse Mylyn, Subversive, and Subversion Integration

Thanks Thomas. I've passed this along to Development. It's a bit above me but sounds like something that might be facilitated through some API work we have on the radar. Best, Eric

Posted to Feature Request (Forum) by Eric Anderson on 08-21-2008
Re: Approver Delegation

Hi Jason, Thanks for the suggestion. I'll pass that through to Development as a feature request. Cheers, Eric

Posted to Feature Request (Forum) by Eric Anderson on 08-21-2008
Re: Prevent Changes To A Ticket When It's Been Updated By Someone Else

Hi Fuzzball, I'll pass this request along to Development, but from what a Technical Engineer tells me, there are parameters we have to work within simply from leveraging a SQL backend. The request makes sense though, so I'll pass it along. Thanks, Eric

Posted to Feature Request (Forum) by Eric Anderson on 07-31-2008

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