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  • Incident Tickets Relation

    I would like to tie or relat 2 or more incidents together. I would like a problem ticket generated when more than 3 or 5 incendents have been related together. Thanks
    Posted to Feature Request (Forum) by DLCurtis on 06-21-2010

  • In or Out Status

    how do you change a tech's status if you have change rights? incase someone calls in sick and you do not want to have a ticket routed to them
    Posted to Community Chat (Forum) by DLCurtis on 01-26-2010

  • Support Reps - In or Out?

    So, we have looked at the in and out feature and it seams cook but how as a manager can I see everones status at once? We are running the ver 8.0 if that helps.
    Posted to Community Chat (Forum) by DLCurtis on 05-26-2009

  • Customer Reports Access from EUD

    We have had alot of requests from our custoemrs for the ability to see reports taylored to thier needs from the EUD. For an example we have a customer that wants to pull up a YTD activity report with dollar amounts etc. We have this report built and on the Report server pulling from the GWI db but cannot...
    Posted to Feature Request (Forum) by Jon.Wheeler on 05-01-2009

  • Reports

    I built in reports nice, as you not only see some metrics, it allows you to follow any of information down to specific tickets. With that said, when in need of sheer metrics and data maniplation, the reports are very lacking. Often and numerical data is listed with text information, so even exporting...
    Posted to Feature Request (Forum) by mmiller@pathfinderservices.org on 01-15-2009

  • Re: Inventory scans

    Great, Mr T. Glad those views helped! I do know that Development is working on rolling out more data models to further enhance the SQL report builder, and will do that in subsequent releases as their bandwidth allows. Thanks again for your feedback, Eric
    Posted to Community Chat (Forum) by Anonymous on 05-29-2008
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