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In or Out Status

how do you change a tech's status if you have change rights? incase someone calls in sick and you do not want to have a ticket routed to them

Posted to Community Chat (Forum) by DLCurtis on 01-26-2010
Support Reps - In or Out?

So, we have looked at the in and out feature and it seams cook but how as a manager can I see everones status at once? We are running the ver 8.0 if that helps.

Posted to Community Chat (Forum) by DLCurtis on 05-26-2009

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