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  • Re: Creating a test instance?

    Hi CoreyBetka, It's fantastic that you are putting such foresight into the upgrade. Creating a test environment is something that our Support Team would be happy to assist you with. You might also want to communicate with your Account Manager, Paul Zallar, as well. Paul can be reached at pzallar...
    Posted to Community Chat (Forum) by Eric Anderson on 10-01-2008

  • Asset Management Deployment Questions

    Hi, We have successfully implemented cSupport in it's most basic configuration. I'm wanting to turn on the asset management piece as soon as possible. In outr test immplementation, we noticed that the inventory scans were prety processor intensive on the cSupport server. We have about 2000 computers...
    Posted to Community Chat (Forum) by jtwigg on 08-19-2008

  • Re: Email Agent Crash

    Hello BillT, Because it doesn't happen very frequently...I'm concerned to hear about user issues that haven’t been resolved, so I hope you don’t mind that I looked into your account to further familiarize myself with the details of this issue. I see that we have worked exclusively...
    Posted to Community Chat (Forum) by Eric Anderson on 07-15-2008

  • Email Agent Crash

    Hello - we have had an issue with cSupport for awhile now and I was wondering if anyone has the same issue. We send email notifications directly from cSupport to our Exchange server. If for any reason (reboot, patch install, etc) cSupport loses contact with the Exchange server, the Email Agent crashes...
    Posted to Community Chat (Forum) by BillT on 07-14-2008

  • Re: How do i get link for the original Incidents when someone reply to my email ?

    Hello Harry D, It sounds like your custom notifications need to be adjusted. From our side this is best covered by contacting a member of our Support Team at Support@gwi.com or by phone at 360-397-1099. Best wishes, Eric
    Posted to Community Chat (Forum) by Eric Anderson on 06-06-2008

  • Custon Fields in Hierarchy Templates

    We have Adminitrative officers(customers), who submit tickets as they are getting ready to hire New Employees. We have set up custom fields under categories and applied to Hierarchy templates. The problem that we have is that the information in the Custom field does not populate in the Child tickets...
    Posted to Community Chat (Forum) by anewman on 05-23-2008

  • Re: EUD - The request failed with HTTP status 400: Bad Request.

    Hi Michele, I just wanted to note that this would be considered a support issue, so definitely feel free to contact GWI Support at either 1-360-397-1099 or support@gwi.com . They will be happy to assist you. Thanks, Eric
    Posted to Community Chat (Forum) by Eric Anderson on 05-13-2008
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